Which devices are compatible with eSIM?
What is eSIM?
An eSIM , also called a Virtual SIM It is a SIM card that is integrated into the hardware of a mobile phone, tablet , or smartwatch.
How do I download an eSIM?
The eSIM is a virtual subscription format, whose microchip is integrated into the device; to obtain it, it is necessary to download it using a QR code.
What are the benefits of eSIM?
It speeds up delivery, as there is no need to send or receive any plastic, since it is done digitally.
- Since the eSIM is an integrated, non-removable microchip, the subscription will remain active even if the device is stolen or lost, so remote location functions can still be used.
- Use of dual SIM terminals with the physical SIM + eSIM combination.
How can I get an eSIM?
You will need to go to https://mexfon.mobi/registro , register, share an email address and purchase a Package.
Once the User is registered, Mexfon will send an email asking them to confirm the provided email address twice.
Additionally, the email will require the User's authorization to send the QR code, which can be used to download the eSIM, only through this means.
From the moment the User receives the QR code, they will be solely responsible for its use and safekeeping.
Can the eSIM be used with any package?
Yes, the eSIM service will be available for all packages offered by Mexfon.
The terms and conditions of the Packages can be found on the page https://mexfon.mobi/paquetes
Can the eSIM be used on all devices?
No, it's important that you check if your device is compatible with eSIM technology, and also that it's compatible with the network used by Mexfon.
You can check the device's compatibility on the page https://crm.altanredes.com/preactiva/checkimei_websiteone.php
Do I need to configure my device to use the eSIM?
Yes, it's important that you consider the following:
- Your device's software must be unlocked (no SIM lock / no lock from any other carrier).
- The hardware or equipment model must be from the Mexican market (not imported).
- You will need to update your computer's system to the latest available version.
Can I use an eSIM if I have a plan or package with another operator?
If you purchased the device through a Plan or Package with another operator, it will be locked and cannot be used with the Mexfon network. To use the device and install the eSIM, it must be unlocked.
Can you use a physical SIM and an eSIM at the same time?
It is possible to use both SIMs if the device is unlocked.
Can more than one eSIM be registered on the device?
No, it is only possible to have one eSIM active at a time.
What happens if I delete the eSIM from the device?
If you delete the eSIM from the device, you will need to request another QR code, as the eSIM can only be downloaded once.